Here are
some Common Symptoms that may convince you that you have a virus on your computer.
-Computer takes long to start up.
-Computer running really slow and takes long to open documents
and files.
-Programs are unresponsive.
-Computer keeps freezing and restarting.
-Keeps getting an on screen popup error stating you have
missing system files.
-Files have gone missing.
-Program icons are showing up as a shortcut.
-Error messages while trying
to access your drives (hard-drive, flash-drive,).
-Your browser home
page has suddenly been changed to some other home page.
-You keep getting error messages stating that your hard
drive is running out of space.
-Mouse cursor keeps clicking and moving all over your
computer screen by itself.
-Computer is generally unstable.
Once you are experiencing more than four of the symptoms
above, you may have a virus and you need to clean your computer.In order to clean up your computer of this virus you will have to download the tools below from an uninfected computer and further to your flash drive.
Here are the tools we will need to download below:
- Kaspersky TDSSKiller
- Rkill
- Ccleaner
- TFC Cleaner
- Spybot Search & Destroy
- Malwarebytes Free Anti-Malware
- Avast Free Antivirus 2015 or AVG Antivirus
- SuperAntispyware Free Edition
Note:Make sure the computers that you will download these
tools from have an up to date Anti-Virus software running and also make sure that your usb flash drive is scanned thoroughly for
possible infections. Once you are free of infections you can proceed to
download the tools to your usb drive.
You may now proceed to use your flash drive with your virus removal tools on the infected computer.
Step 1 – Safe Mode
– Window 7
Safe Mode Boot
It is important that we boot into Safe Mode to rid our computer of virus infections.We can boot into Safe Mode by restarting the computer and
pressing F8 on the keyboard until it boots into the Advance Boot Menu .From there we will be greeted with a black screen with the various Boot Options like below, click on Safe Mode with Networking.Please see below:
Safe Mode – Window 8
-To get into Safe Mode in Windows 8 you need to Hold down
the SHIFT key on your keyboard and hit the restart button on your computer and keep hitting the F8 key..(SHIFT+ F8).You should be prompted with the screen below:
From Choose an Option->Click Troubleshoot
From Troubleshoot Choose Advanced Options
From Advanced Options Choose Windows Startup Settings
Restart
Hit restart and you should be at the familiar Safe Mode Boot Screen .
Now that you are in Safe Mode with Networking, just verify
that you are able to get internet by opening your browser i.e (Firefox, Chrome,
Internet Explorer, Opera, etc) and then follow
the steps below to get started.
Step 2 – Run and Scan with Rkill
Rkill terminates hidden malicious processes that a virus may be running when windows starts up.
Rkill terminates hidden malicious processes that a virus may be running when windows starts up.
Double Click on Rkill icon to start.
When the program has finished terminating suspicious processes it will create a log file which will then be placed on the desktop for you to review.You can now go ahead and install Malwarebytes and further clean your computer.
Step 3 – Install and Scan with Spybot
Spybot removes malicious file entries found within your computer.
Remove, scan and clean up windows registry files, temporary files and all browsers cache.
From Tools Tab->Click Startup Sub-Tab->Click on any suspicious running programs->Click Disable to Disable it.Note you can Disable programs running in (Windows, Internet Explorer, Google Chrome, Etc)
Step 3 – Install and Scan with Spybot
Spybot removes malicious file entries found within your computer.
Double Click on the Spybot Icon on your Desktop or in your flash drive.
Click on Spybot System Scan Tab & You will be prompted to Update the virus Database.
Click Update & when finish Click System Scan
Click Update & when finish Click System Scan
Note: To complete Step 4 you have to Boot back into Safe Mode.
Step 4 – Install and Scan with CcleanerRemove, scan and clean up windows registry files, temporary files and all browsers cache.
Double Click on the Ccleaner Icon on your Desktop or in your flash drive
From Cleaner Tab->Click Analyze->Run Cleaner
From Registry Tab->Click Scan for Issues (You may be prompted with a pop up below)
When Prompted to Backup Registry, Click Yes, Backup Registry and save to Desktop then click Fix Selected Issues.When finished proceed to the Tools Tab.
From Cleaner Tab->Click Analyze->Run Cleaner
From Registry Tab->Click Scan for Issues (You may be prompted with a pop up below)
When Prompted to Backup Registry, Click Yes, Backup Registry and save to Desktop then click Fix Selected Issues.When finished proceed to the Tools Tab.
For more information on how to use Ccleaner please refer to our post on Ccleaner.
From Tools Tab->Click Uninstall Sub-Tab->Now uninstall any suspicious program you did not install.
Step 5 – Install and Scan with kaspersky TDSSKiller
Double
Click on the TDSSKiller Icon on your Desktop or in your flash drive
Click change parameters.
Check the boxes like above and click ok and start the
scan.
If
it finds any infection, click continue and and TDSkiller will attempt to clean
your computer of the infections.
Step 6 – Install and Scan with TFC cleaner
TFC cleaner removes temporary folders and files from all user profiles on a computer.
Double Click on the TFC cleaner Icon on your Desktop or in your flash drive.
Click Start and when it finishes it will prompt you to Reboot.
Note: To complete Step 7 you have to Boot back into Safe Mode.
Step 7 – Install and Scan with Malwarebytes
Double click Malwarebytes icon on your Desktop.
Now Update the Database version by clicking on the right
hand side (Update Now) and when it has finished updating, do a Full System Scan.
Once Malwarebytes finds any infection it will attempt to clean all
infections, you may have to do a reboot, remember to boot back into Safe Mode.
Step 8 – Install and Scan with Anti-virus software
For this post I will be use
Avast Free anti-virus , however
your can choose AVG Free anti-virus which is also good.
Double Click on the Avast icon on your Desktop
and install it.
Once it has been installed on your
computer, Double click on it and a
window pops up like below:
Click on the Settings Tab there to Update the Virus Definitions.
Click the Update Tab t & Click the Update Button on the right.
From the drop down menu on the
right hand select Full System Scan and then Click Start.
Step 9 – Install and Scan with Super Antispyware
Double Click SuperAntispyware icon on your Desktop.
Update SuperAntiSpyware Database by Clicking at the bottom
right corner and Check for Updates, when finished Click Scan Computer.
Do a Complete Scan
If any infections are found, Click Continue and the
program will fix them.automatically.
Step 10 – Install and Scan ( Normal Mode)
After completing these steps, restart your computer in Normal
Mode and repeat Steps (2,3,5,7,8,9).
You should now be free of any virus infections.If the virus still exists you should check out our TECH SUPPORT page for additional help and let us know what really is the problem.
You should now be free of any virus infections.If the virus still exists you should check out our TECH SUPPORT page for additional help and let us know what really is the problem.
Thank you and Please don`t forget to share this post with a Friend.
No comments:
Post a comment